Customer Satisfaction Assessment
Customer:
Contact:
Date:
Sales/Support person:


Note: A rating of 1 would be lowest and 5 would be the highest.

  1. Did CCM meet you're expectations for delivery in the past quarter?

    1 2 3 4 5

    Please explain your rating below:

    What recommendations would you make for CCM to improve in this area:


  2. Did CCM meet you're expectations for quality in the past quarter?

    1 2 3 4 5

    Please explain your rating below:

    What recommendations would you make for CCM to improve in this area:


  3. Did CCM meet you're expectations for support in the past quarter?

    1 2 3 4 5

    Please explain your rating below:

    What recommendations would you make for CCM to improve in this area:


  4. Were the levels of communication satisfactory?

    1 2 3 4 5

    Please explain your rating below:

    What recommendations would you make for CCM to improve in this area:


  5. Based on total value, how competitive do you find CCM in terms of cost, delivery and quality?

    1 2 3 4 5

    Please explain your rating below:

    What recommendations would you make for CCM to improve in this area:


  6. Based on the level of overall value, service and support you receive from CCM, what is the likelihood of new business being awarded to CCM?

    1 2 3 4 5

    Please explain your rating below:

    What recommendations would you make for CCM to improve in this area:
Please share any additional thoughts and recommendations: